Postscript takes in $65M so Shopify merchants can send more personalized texts to customers

Postscript, an SMS marketing company, raised $65 million in Series C funding and will usher in more ways for brands to personally engage with their customers.

We previously checked in on the company last year when it took in $35 million in Series B funding to continue helping Shopify stores stay in touch with customers via SMS. We also profiled Postscript when it raised $4.5 million in 2019.

In 2021, the company had 61 employees with over 3,500 customers. Today, that has grown to 230 employees and its brand base on Shopify has more than doubled to over 8,500 brands, company CEO Adam Turner told me. It now includes brands like Brooklinen, Homesick, Native, Spikeball and Kopari. In addition, the company more than doubled its revenue.

On average, customers see a 25-time return on their investment using Postscript, Turner said. One of the biggest days the company looks at for traction is Black Friday, but this year, Memorial Day became the company’s largest SMS sending day. He says between 30 and 40 million texts were sent compared to an average of between 5 and 10 million.

He went on to explain that while merchants are worried about a recession, Postscript’s return, essentially $25 for every $1 they put in, enables them to lean into the SMS strategy. For example, merchants who have been using this approach for the past 1 or 2 years are driving 40% of the gross merchandise volume for their stores, he added.

“Merchants are having success, even as Facebook advertising costs increase, and are seeing customer lifetime values stay high,” he added. “They are also more sophisticated and are using SMS as a two-way platform to reply to customers to create a purchase. That creates more value to the end user because it is not just a billboard, but an interaction channel where you can reply and get support for your purchase.”

The company went after new funding after seeing that e-commerce sales via SMS in the United States account for 16% compared to sales via communication systems, like WeChat, where it is 26%, Turner said. “We want to bring the U.S. into the modern times of e-commerce and retail by helping merchants develop relationships and other channels outside their websites,” he added.

Postscript will continue working with Shopify merchants, but the new funding also gives it an opportunity to work with some of its best customers on other platforms. Turner also intends to deploy the funding across sales and marketing, go-to-market and product engineering.

There is still a challenge to provide personalized experiences to customers, but Turner believes that Postscript is creating the best possible approach for using SMS marketing and will continue to build more features with those customers in mind.

Dick Costolo’s venture firm 01 Advisors led the new investment that included participation from Twilio Ventures, Expanding Capital and m]x[v Capital and existing investors at Greylock, Accomplice, Elephant and OpenView. In total, Postscript raised over $100 million in venture-backed funding since the company was founded in 2019.

“In the same way texting changed the way people communicate with each other, Postscript transformed how brands communicate with their customers,” said Costolo in a written statement. “We invest in companies with strong product market fit that are focused on further innovation and scale to bring them into their next phase of growth, and Postscript is the epitome of this profile. They are the future of commerce.”

Mosyle rides its device management software to the bank, raising $196M

Moysle, a mobile device management platform for Apple devices, today announced that it raised $196 million in a Series B funding round led by Insight Partners with participation from StepStone Group and previous investors including Elephant and Album VC. CEO Alcyr Araujo says that the round, which comes as Moysle introduces a new product, Apple Unified Platform for Business, will be put toward supporting company growth and “fuel[ing] innovation.”

Mobile device management, or MDM, lets IT admins monitor and manage devices like smartphones, tablets, and laptops that access business data. MDM is an increasingly useful technology as more and more businesses count on employees using personal devices to access company apps, which is no doubt why Apple has over the years released MDM features aimed at enterprise customers. Araujo makes the case, however, that MDM with Apple devices remains fraught from a security and privacy perspective.

It’s an argument that’s won over investors, apparently. While Moysle declined to reveal its valuation, the Series B is nearly six times the size of the company’s previous funding round ($32.8 million).

Markets and Markets predicts that the global mobile device management market will be worth $20.4 billion by 2026, up from $5.5 billion in 2021. That aligns with the findings of a recent CyberEdge Group survey, which shows that bring-your-own-device (BYOD) policies at enterprises spiked from 42% in early 2020 to 66% in October 2020, mostly as a result of pandemic work-from-home policies.

“Apple adoption in the enterprise is growing (and will continue to grow) exponentially, but this comes a time where work-from-anywhere initiatives are pushing management and protection away from the network to the endpoint,” he told TechCrunch via email. “The challenge for [chief information security officers] and IT teams is clear. How can we get the most out of Apple devices and unlock productivity gains from these devices (and apps) without introducing vulnerabilities or cumbersome workflows for employees?”

MoSyle

Image Credits: MoSyle

Mosyle’s platform offers device management, endpoint security, internet privacy, and identity and application management features for macOS, iOS, and tvOS devices (e.g., Apple TV). Using Mosyle, companies can ship a Mac to an employee, for example, and configure it to boot up with certain apps installed and security configurations enforced.

Mosyle’s new Apple Unified Platform goes slightly further, delivering antivirus and antimalware, remote wipe and lock tools, and support for shared devices and privileged account management. Apple Unified Platform also includes encrypted DNS functionality for web filtering on Apple endpoints and a combination of single sign-on functionality with two-factor authentication for identity management. In addition, Apple Unified Platform allows organizations to remotely deploy, update, and manage compatible apps on Apple devices regardless of whether the app is available on the App Store.

Last year, Apple introduced its own holistic MDM solution for small- and medium-sized businesses, Apple Business Essentials, which folded device management, customer support, and iCloud storage into a single subscription plan. But when asked about which vendors he sees as rivals, Araujo named Jamf — not Apple — as Mosyle’s “main competitor.”

Beneficial pivot

When Araujo started Mosyle in 2012 in his native country of Brazil, the company’s sole product was an iPad-based learning management system for schools. A pivot came in 2015, when Mosyle raised $1 million to enter the U.S. market with an Apple-only MDM platform for K-12 schools. 2018 marked the company’s next major turning point: the introduction of Mosyle Business, its first enterprise MDM product. A follow-up with endpoint security, patch management, and identity management upgrades called Moysle Fuse arrived in 2021.

MDM software has gotten a bad rap in recent years, particularly as the pandemic has forced students and workers to transition to remote and hybrid setups. A recent piece in Education Week questions whether they’re an invasion of privacy, while 67% of employees surveyed in a 2015 Bitglass survey said that they’d participate in a BYOD program if employers couldn’t view or alter their personal data and apps.

With $215 million in cash and 32,000 customers, though, over-100-employee Mosyle — which claims to have experienced “triple digit” revenue growth since 2020 — is prepping for further expansion.

“Throughout this journey, our focus has always been to enhance the experience of organizations with Apple devices, make Apple the indisputable lead devices for education and corporate use, and do it all with high-quality solutions at a fraction of the cost of our competitors,” Araujo said. “[The] funding is validation of this vision and our belief that companies require more than traditional MDM in today’s hybrid work environment.”

Internet of Elephants launches Wildeverse, an AR game about endangered animals and conservation

On Friday, the Kenyan augmented reality game developer Internet of Elephants launched its latest game in partnership with the conservation science experts from the Borneo Nature Foundation, Goualougo Triangle Ape Foundation, Zoo Atlanta and Chester Zoo.

The new game, called “Wildeverse”, uses AR to create a virtual forest that players can explore to find certain animals — or clues to an animal’s whereabouts.

Though the game was intended to be played outdoors, the COVID-19 crisis forced the team to pivot, creating an option that lets people move about virtually using in-game controls, or walk around in more confined spaces.

The game starts with a chat-based segment introducing players to the gameplay and setting up some context around the virtual environment players will be exploring. Its graphics aren’t focused on recreating a completely immersive jungle environment, but create an abstracted forest and canopy of trees which players explore. A timer keeps track of how long a player takes to complete a mission, which involve identifying certain animals or looking for traces of their presence in the AR-created forest.

Once a mission is complete, the player runs through a scripted interaction with an actual conservationist who helped the Internet of Elephants game developers come up with the concept for the game and provided research assistance and support for the actual animals represented in the gameplay.

Image courtesy of Internet of Elephants

The game can be played on any iOS or Android device that support ARKit or ARCore.

Challenges range from searching for the animals themselves or their footprints, food leftovers or poop to looking for illegal human activity and threats to the habitat of four real orangutans, chimpanzees, gorillas and gibbons.

To make the game, Internet of Elephants developers led by company founder Gautam Shah, actually went to the jungles of Borneo and Congo to speak with conservationists about their work and scout for wildlife to use in te game, the company said in a statement. The game developers tracked several families of monkeys 

 

“Ape populations are being decimated across the world. Wildlife protection will only become a global priority if enough people take an interest. Conservationists on the ground are fighting an uphill battle with the support of only a handful of people,” said Shah in a statement. “We are on a mission to turn the 2 billion people playing games today, into wildlife lovers and supporters of conservation efforts.”

For Shah, the newest launch for Internet of Elephants continues the company’s mission, which began in 2015 when the American-born Shah forsook a career in consulting to launch his AR-based gaming company. Other members of the Internet of Elephants team have equally interesting stories, including product lead, Jake Manion, who had spent six years as the creative director for Aardman Animations, the Academy-award winning studio behind Wallace & Gromit and Shaun the Sheep.

Shah sees three primary conservation elements to the Wildeverse game. First, he says, it creates a link between players and the conservation societies that the company works with, giving people a better sense of what conservation organizations actually do. The game also forces players to confront issues like forest fires, illegal logging, poaching, and the challenges surrounding conservation work that are exacerbated by development and human consumption changing the composition of the jungles these animals call home. Finally there’s an educational element to the game.

“You really really do learn a lot of juicy stuff and we don’t shy away from getting technical,” says Shah. “All that collectively is about creating a connection between you sitting in St. Louis and someone in Borneo trying to study orangutans,”

Originally, the game was meant to be played outdoors, with a thirty-meter radius of space to get the full sense of the gameplay, but it can work in a small studio apartment in Los Angeles equally well, given the modifications the team made before the game’s launch.

The text component of the game is informative and gives players a chance to learn about the foods orangutans eat, their habitat and their lives in the jungle. The script is slightly clunky, but not tiresome, and is based on conversations with the actual conservationists working in these different forests.

Ultimately Shah hopes to expand the number of habitats and the breadth of the game so players can explore different geographies and learn about endangered species on every continent.

There’s no monetization in the game yet and it will remain free-to-play, but Shah hopes to add some revenue-generating elements as development continues along with multi-player features, he said.

Ultimately, the game is about connecting and educating a new generation to the wonders of nature conservancy through the newest tech tools and gameplay.

“We want to make wildlife a positive, exciting topic of daily conversation for millions of people currently unconnected to conservation. We want to make Fio, Buka, Chilli and Aida celebrities, just like Kim Kardashian, Messi, and Donald Trump,” says Shah. “People’s attention matters so much more than they think.”

The robot homecoming is upon us

Robots were everywhere at CES, as has been the case for at least a decade. But there’s a different tenor to the robots shown off at the recent annual consumer tech event: they’re designed for home use, and they’re shipping products, not just concepts intended strictly for trade show glam.

Home robots have already had a few false starts, including some high-profile flare-outs like Anki and previous CES darling Kuri (despite the backing of global technology giant Bosch) . But other robots, including autonomous vacuums, have already carved out niches for themselves within the domestic milieu. Between slow-burn but now mature categories and the sheer volume of newer products jumping in to establish new beachheads, it now seems certain we’re on a path at the end of which lie hybrid companion and functional robots that will become common household items.

Industrial to residential

One of the biggest signs that home robotics is gaining credibility as a market is the fact that companies which have found success in industrial technology are branching out. At CES, I spoke to Elephant Robotics founder and CEO Joey Song, who was at the show demonstrating MarsCat, a fully developed robotic cat designed to be a companion pet with full autonomous interactivity, similar to Sony’s Aibo.

Meet MarsCat, a robot cat with lots of love to give and room to grow

At CES 2020, one of the more well-represented gadget categories was definitely consumer robots – but none was more adorable than MarsCat, a new robo-pet from industrial robot startup Elephant Robotics. This robot pet is a fully autonomous companion that can respond to touch, voice and even play with toys, and it’s hard not to love the thing after spending even just a brief amount of time with it.

MarsCat’s pedigree is a bit unusual, since Elephant Robotics is focused on building what’s known as ‘cobots,’ or industrial robots that are designed to work alongside humans in settings like factories or assembly plants. Elephant, which was founded in 2016, already produces three lines of these collaborative robots and has sold them to client companies around the world, including in Korea, the U.S., Germany and more.

This new product is designed for the home, however, not the factory or the lab. MarsCat is the startup’s first consumer product, but it obviously benefits immensely from the company’s expertise and experience in their industrial robotics business. With its highly articulated legs, tail and head, it can sit up, walk play and watch your movements, all working autonomously without any additional input required.

While MarsCat provides that kind of functionality out of the box, it’s also customizable and programmable by the user. Inside, it’s powered by a Raspberry Pi, and it ships with MarsCat SDK, which is an open software development library that allows you to fully control and program all of the robots functions. This makes it an interesting gadget for STEM education and research, too.

MarsCat is currently up for crowdfunding on Kickstarter, with Elephant having already surpassed its goal of $20,000 and on track to raise at least $100,000 more than that target. Elephant Robotics CEO and co-founder Joey Song told me that it actually plans to ship its first batch of production MarsCats to users in March, too, so backers shouldn’t have to wait long to enjoy their new robotic pet.

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There are other robotic pets available on the market, but Song thinks that MarsCat has a unique blend of advanced features at a price point that’s currently unmatched by existing options. The robot can respond to a range of voice commands, and will also evolve its personality over time based on how you interact with it: Talk to it a lot, and it’ll also become ‘chatty;’ play with it frequently and it’ll be a playful kitty. That, combined with the open platform, is a lot to offer for the asking backer price of just $699 to start.

Sony’s Aibo, the canine equivalent of MarsCat, retails for $2,899 in the U.S., so it’s a bargain when considered in that light. And unlike the real thing, MarsCat definitely doesn’t shed, so it’s got that going for it, too.

CES 2020 coverage - TechCrunch

From seed to Series A: Scaling a startup in Latin America today

It’s not easy to raise growth-stage capital in Latin America, but it’s getting easier. As startups begin to flourish in the region’s largest markets, available funding is evolving to suit the needs of these maturing companies. However, Silicon Valley-style Series A rounds in Latin America are still rare, especially outside of Brazil and Mexico.

Even in Silicon Valley, only a small percentage of startups can bring together enough pieces to raise a Series A round. Jacob Mullins, a partner at Shasta Ventures, recently published an article on Medium on what it takes to raise a Series A round in San Francisco today, which inspired my take for the Latin American ecosystem.

In the piece, he lays out the table stakes for any startup looking to raise Series A capital, including product-market fit, a strong revenue model, 2x or 3x YOY growth, a data-driven go-to-market strategy, a compelling market opportunity, a great team and a great story. These prerequisites apply to startups anywhere in the world. However, if these requirements are the minimum needed for a Series A in San Francisco, startups outside of the Valley, including in Latin America, will have to work even harder.

Latin America’s exceptional growth in VC funding over the past 12 months speaks to the growing number of later-stage rounds startups are raising across the region. 2018 was Latin America’s inflection point for startups, with four big trends:

Record-breaking rounds: Mexico’s Grin Scooters raised Latin America’s largest seed round, and Brazilian bike and scooter-sharing startup Yellow raised Latin America’s largest Series A round to date (then they merged!). Food delivery startup Rappi became Colombia’s first unicorn, raising $200 million (and then $1 billion from SoftBank shortly thereafter), and Brazil’s iFood also raised $400 million, one of Latin America’s biggest rounds ever.

A closer examination reveals patterns in what it takes to raise scale capital in the Latin American market today.

Soaring Asian investment: Brazil’s most popular ride-hailing app, 99, was acquired by Didi Chuxing, China’s version of Uber . Tencent invested in Brazilian fintech Nubank; Ant Financial invested in Brazilian POS company StoneCo; SoftBank invested in Brazil’s logistics provider Loggi, Brazil’s Gympass and Colombia’s largest hotel chain, Ayenda Rooms. SoftBank also committed a $5 billion fund for Latin America, outstripping all previous funds by an order of magnitude.

Exits to Latin American and U.S. corporates: Chilean-Mexican grocery delivery startup Cornershop went to Walmart for $225 million and e-commerce company Linio was acquired by Falabella for $138 million. These deals reveal a growing concern from large companies in Latin America about competition from startups.

More YC grads: Latin America sent at least 10 startups to the Y Combinator, and many more to other international accelerators, in the past year. These companies include Grin, Higia, Truora, Keynua, The Podcast App, SkyDrop, UBits, Cuenca, BrainHi, Pachama, Calii, Cuanto, Pronto and Fintual.

2018 really was a breakout year for Latin American startups.

So who is raising Series A rounds in the region?

Within the list of 30 or so companies that have managed to raise a Series A in Latin America in the past year, most of the startups fit into a few categories. There is also significant overlap between the investors who are pursuing tickets of this size, most of whom are located in major markets like Mexico and Brazil, or have offices in Silicon Valley. A closer examination of these startups reveals patterns in what it takes to raise scale capital in the Latin American market today.

Copycats

Copycats — or startups that copy a successful business model from another market — are a good business in Latin America. Among those to raise Series A rounds within the past year were:

  • Grin and Yellow (now Grow Mobility): Bird/Lime clones raised $150 million as Grow Mobility from GGV Capital and Monashees.

  • LentesPlus: 1-800-Contacts clone raised $5 million from Palm Drive Capital, with participation from IGNIA and InQLab.

  • Mercadoni: Instacart clone raised $9 million from Movile.

  • Uala and Albo: Monzo/Revolut clones raised $10 million from Soros, Greyhound Capital, Recharge Capital and Point 72 Ventures, and $7.4 million from Omidyar, Greyhound and Mountain Nazca, respectively.

International investors often see copycat models as less risky, because the model has been tested before.

Logistics and last-mile delivery

Brazil’s CargoX, the “Uber for trucks,” is leading the market for logistics solutions in Latin America, receiving international investment from Valor Capital and NXTP Labs starting in their first round. They have also received funding from Soros, Goldman Sachs and Blackstone in later rounds. Recently, logistics startups like Colombia’s Liftit and Mexico’s Skydrop have raised multimillion-dollar rounds from Silicon Valley investors, including IFC, Monashees, MercadoLibre Fund, Variv Capital, Sierra Ventures and Sinai Ventures . Startups like Rappi, Loggi and Mandaê have also raised Series A rounds, and beyond.

Brazilian startups

In many ways, the Brazilian market operates separately from the rest of Latin America, and not only because of the language difference. Brazil has Brazil-centric funds and its startups follow their own rules, because the market is big enough to accommodate companies that only operate locally. Brazil also receives a majority of international VC funding and has produced a significant portion of Latin America’s unicorns.

Brazilian (and some Mexican) startups in edtech, healthtech and fintech, including Neon, Sanar, Mosyle, UnoDosTres and Nexoos, raised Series A rounds in 2018. Key investors included Quona Capital, e.Bricks Ventures, Elephant and Peak Ventures. Brazilian startups tend to scale more quickly at all sizes; Creditas and Loggi were able to raise their Series A in 2016 and 2014 respectively. In 2018, they were already raising $55 million at Series C and $100 million+ Series D from investors such as Vostok Emerging Capital, Kaszek Ventures, IFC, Naspers and SoftBank. However, startups in these industries in other Latin American countries might not find it as easy to raise larger rounds.

How much to raise in a Latin American Series A

Latin American valuations are noticeably lower than their Silicon Valley equivalents. A Series A round in a small or medium Latin American market like Chile or Colombia might end up looking a lot like a San Francisco seed round. Valuations and amount are bifurcated: those that have access to Silicon Valley-style capital can get higher valuations and bigger checks (still lower and smaller than the U.S.), while those that don’t have access have lower valuations.

The startup’s team, story and revenue model should all align to create an unbeatable business.

Outside of Brazil or Mexico, startups should not expect to raise more than $5 million in a Series A, even if they are receiving co-investments from the U.S. The average Series A round in the U.S. hit $11.29 million in 2018; however, the top 10% of deals averaged more than $60 million.

In Latin America, a Series A could range from as little as $1 million to around $10 million in most countries. Brazil and Mexico might break the mold, but startups looking for growth capital in Latin America should not expect to raise more than $5 million if they are not in a massive market. For example, Chile’s Destacame raised $3 million in their Series A from Chilean funds in early 2019. By comparison, Brazil’s Neon raised $22 million in their Series A in the same year. While these are different industries and comparing apples to oranges, the orders of magnitude seem right.

If we compare in the same industry but different years, the results are similar. Nubank’s Series A in 2014, led by Sequoia Capital, was $14.3 million. Neobanks in smaller markets, like albo and Uala, raised $7.4 million and $10 million, respectively, in their Series A rounds.

To date, the largest Series A raised in the region went to Yellow, Brazil’s bike-share and e-scooter company, created by the founders of 99, Ariel Lambrecht, Eduardo Musa, and Renato Freitas. Yellow raised a $63 million Series A within a year after launch, then merged with Mexico’s Grin Scooters.

Where to look for investment: Latin America or USA?

There are still very few entirely Latin American funds investing at Series A. Most of the time, Latin American startups must look to Mexico and Brazil, or beyond the region to Asia and the U.S., to fund rounds beyond the seed stage.

Within Latin America, some of the actors in this investment sector include Brazil’s Monashees and Valor Capital, Argentina’s Kaszek Ventures, Peru and Mexico’s Angel Ventures and Mexico’s ALLVP, MITA Ventures and Ignia. Startups might also find Series A-level investment from major regional tech leaders who are scouting acquisition opportunities, like Movile’s investment in Mercadoni. Movile is Brazil’s leader in mobile technology, with a mission to impact one billion people, following in the footsteps of China’s giant conglomerate, Tencent. Movile has invested in and acquired many Latin American startups to increase their mobile offerings for its customers.

While some funds in Latin America participate in investments of this scale, most Latin American startups target at least a part of their Series A rounds from outside the region. Latin American startups have been able to reach U.S. VCs in one of three ways: through top-tier accelerators, by selling to consumers in the U.S. market or by taking on a copycat model. U.S.-based VCs Accel Partners, Sequoia Capital, Andreessen Horowitz, Base10, Liquid2 Ventures, Quona Capital, QED, IFC and Sierra Ventures have all made multiple contributions to Series A rounds in Latin America within the past year.

Raising a Series A round in Latin America today

Raising a Series A round anywhere means checking a lot of boxes. Beyond bringing a great product to market, the startup’s team, story and revenue model should all align to create an unbeatable business. In Latin America, raising a Series A also means knowing where to look for capital, and which models are receiving funding.

Although there is no instruction manual for raising a Series A anywhere, following in the footsteps of companies that have done so successfully can be a wise way to start. Latin America’s Series A success stories outline a list of investors that are interested in this stage, as well as how much they are investing in Latin American companies. Founders can use this information to structure their fundraising efforts and optimize their time to raise a Series A and continue to scale.